Articles

WebMonitor Section

• GFI WebMonitor polices do not apply to users created from email addresses

  Answer PROBLEM GFI WebMonitor policies are not applying for the users that are created from email addresses. Microsoft Windows 8.1 and Microsoft Windows Server 2012 R2 allow to create an user from an ...

• GFI WebMonitor policies do not apply when browsing with Microsoft Internet Explorer 11

  Answer PROBLEM GFI WebMonitor policies do not apply applying when browsing with Internet Explorer 11. ENVIRONMENT GFI WebMonitor  Microsoft Windows 8.1 or Windows Server 2012 R2 SOLUTION Disable EPM: ...

• GFI Webmonitor policies not working for authenticated users or groups

  Answer PROBLEM Customer has configured his policies to use Microsoft Active Directory Users or Groups but they are not working. ENVIRONMENT GFI WebMonitor All supported environments SOLUTION Make sure...

• GFI WebMonitor Web Categorization for version 10 and earlier

  Answer ENVIRONMENT ​GFI WebMonitor 10 and earlier All supported environments GFI WebMonitor 11 and newer version use a different database. For more information refer to https://www.gfi.com/support/pro...

• GFI Webmonitor shows activity under the wrong username when connecting through Terminal Services

  Answer PROBLEM GFI WebMonitor reports browsing activity under the wrong username when multiple users connect through Terminal Services. ENVIRONMENT GFI WebMonitor All supported environments SOLUTIONVe...

• GFI WebMonitor WebGrade customer feedback form

  Answer ENVIRONMENT GFI WebMonitor All supported environments Using the WebGrade Database, GFI WebMonitor helps control which types of websites are accessed by the employees. The database is a 100% hum...

• GFI WebMonitor WebGrade Database category information

  Answer GFI WebMonitor Web Categorization GFI WebMonitor provides the functionality to categorize URLs into one or more categories. The categories can then be used to create or edit policies to block o...

• GFI WebMonitor | Gather Troubleshooter Logging Data

  Answer Overview Follow these instructions when requested by a GFI Technical Support Representative.   If you do not have an open case, please first submit a request at https://accounts.gfi.com/Support...

• Manually Downloading and Updating ThreatTrack's Definition Files in GFI WebMonitor

  Overview This article provides the required steps to manually download and update ThreatTrack's definition files in GFI WebMonitor.   Process Connect to the CDNUpdate server. Download the threattrack_...

• High percentage of sites classified as 'Unavailable'

  Versions / Builds AffectedGFI Webmonitor 2013 (all builds) - for ISA/TMG StatusOpen TT / JIRAID2388 How to IdentifyHigh percentage of sites are classified as 'Unavailable' Logs are showing: WARN ,WebM...