Articles

EventsManager Section

• Report Pack Availability for EventsManager 2012

  Overview This article provides information about the available Report Pack for EventsManager 2012.   Information There is no available Report Pack for EventsManager 2012. The reporting features have b...

• Job Activity Window Not Updating Properly

  Overview The actions in the job activity window do not always update properly. For example, the new entries will not be listed here although the service is still working normally in the background. En...

• Long Field Descriptions Get Corrupted in Reports

  Overview Events that have a long description (e.g. containing long XML code) do not appear properly in reports. Environment EventsManager 2012 build 20111130. Information To verify this issue, get an ...

• Alert Emails from EventsManager Missing Event-Related Details in the Message Body

  Overview This article provides a resolution related to alert emails received from EventsManager do not contain event-related details in the body of the message. Alert emails affected by this issue wil...

• Old events are collected again and alerts have been sent

  Versions / Builds Affected2013 StatusOpen Problem Summaryclient will have instances where old events get collected once again and new alerts will be sent. TT / JIRAID494 How to IdentifyClient will rec...

• Operational time settings are not honored between 23:00 and 23:59

  Versions / Builds AffectedEventsManager 2013 (builds: 20130116, 20130606) StatusOpen Problem SummaryEvents generated between 23:00 and 23:59 (local time) will be considered outside 'Normal Operational...

• Oracle report returning empty results / an error

  Versions / Builds AffectedEventsManager 2011 Report Pack build 20110401 StatusResolved Problem SummaryThe SQL query built when running a Generic Oracle Audit report respectively a custom report based ...

• PDF Report Shows Incomplete Pages

  Overview The last lines of reports are cut when exporting reports to PDF, like in the example below: Environment All versions of GFI EventsManager Root Cause The original PDF Exporter is out-of-date a...

• Object Deleted with Details Report Does Not List Details Properly for 564 Based Events

  Overview The report layout of Object Access / Object Deleted with Details is not configured properly to show the user name and object name for pre-Vista based deletion events. Environment EventsManage...

• Report ->'Change Password Attempts" -> N/A is displayed for 'User Trying to Change The Password' and 'Target Account'

  Versions / Builds Affected20120214 StatusResolved Problem SummaryWhen the report for 'Change Password Attempts' N/A is displayed for 'User Trying to Change The Password' and 'Target Account' TT / JIRA...