Articles

WebMonitor Section

• Microsoft updates are failing when https inspection is enabled.

  Versions / Builds AffectedAll Proxy Standalone versions StatusResolved Problem SummaryClient is having an issue with Microsoft updates when HTTPS inspections is enabled. when - clicking check for upda...

• Microsoft product activation does not work when GFI WebMonitor is enabled

  Answer PROBLEM Microsoft product activation will not work with GFI WebMonitor enabled. ENVIRONMENT GFI WebMonitor  All supported environments SOLUTION Solution 1   The easiest way to resolve this is t...

• Move-to-Exchange-Folder action does not work with GFI WebMonitor installed on the same machine

  Answer PROBLEM The Move-to-Exchange-Folder action is not working on a machine with GFI Webmonitor installed.  The logs would show the following 407 error:   error ,QAS.MTEF,ERROR: The remote server re...

• Mozilla Firefox keeps asking for credentials repeatedly

  Answer PROBLEMGFI WebMonitor is installed on Microsoft Windows 2008 and is configured to use integrated authentication. Mozilla Firefox browser keeps asking for credentials repeatedly when installed o...

• No internet connection when Kaspersky antivirus engine is on

  Answer Problem Internet is not working when using GFI WebMonitor as proxy. The following error displays in the Windows event logs: Error while opening filter communication channel: Pipe is broken.:   ...

• No internet connections / web traffic show in GFI WebMonitor

  Answer PROBLEMGFI WebMonitor is installed and running, but no internet connections from clients are showing in the GFI WebMonitor user interface in the following areas: GFI WebMonitor 2013 - Dashboard...

• No web traffic is filtered or scanned by GFI WebMonitor after installation

  Answer PROBLEMGFI WebMonitor has been successfully installed, however, no web traffic is displayed in the GFI WebMonitor Dashboard. ENVIRONMENT GFI WebMonitor (all versions) SOLUTIONPerform the follow...

• page www.deals.com cannot be accessed - Error 500

  Versions / Builds AffectedAll versions StatusResolved TT / JIRAID2463 How to IdentifyWhen trying to access page www.deals.com the page cannot be displayed. The browser will show an Error 500 The probl...

• PDF and other files are getting corrupted when downloaded

  Versions / Builds Affected 2015 and later Status Resolved TT / JIRAID 2373 How to Identify Some files are getting corrupted when downloaded with GFI Webmonitor 2015 and later versions. It is more noti...

• Patches listing for GFI WebMonitor 2013

  Description GFI WebMonitor 2013 (build 20130314) WM2013_PATCH_20130422_01.zip WebMonitor does not show any reporting data in the console, only the Real-Time traffic page shows data. WebMonitor 2013 is...