Articles

WebMonitor Section

• Skype and Outlook connections frequently drop

  Answer PROBLEMSkype and Outlook connections frequently drop and reconnect when traffic passes through GFI WebMonitor. ENVIRONMENT- GFI WebMonitor build: 20170516 - GFI WebMonitor build: 20170731 SOLUT...

• Skype call issues when using GFI WebMonitor

  Answer Issues encountered When traffic is configured to pass through the GFI WebMonitor proxy, the following issues are encountered in Skype: Skype cannot make or answer calls. (although messaging wor...

• Skype is blocked if HTTPs inspection is enabled

  Versions / Builds AffectedAll versions StatusResolved Problem SummaryWe have a known problem with Skype which is the reason why Skype does not show up in our application control list. The issue is tha...

• Skype is not blocked by GFI WebMonitor proxy

  Versions / Builds Affected2015 StatusResolved Problem SummaryUnable to block Skype even when HTTPS scanning is enabled TT / JIRAID2007 How to IdentifyWhen a policy is created to block Skype the end us...

• Streaming media players are not blocked by WebMonitor

  Answer PROBLEM Certain internet streaming media players using the RTMP/RTMPS protocol bypass the WebMonitor filtering and are not blocked. ENVIRONMENT GFI WebMonitor All Supported Environments SOLUTIO...

• The Bing website comes up when trying to open the GFI WebMonitor console in Internet Explorer

  Answer PROBLEM The Bing website comes up when trying to open the GFI WebMonitor console in Internet Explorer using the following addresses: http://1.1.1.1 http://monitor.isa http://127.0.0.1:1007 ENVI...

• Missing 'Add' Button When Trying to Add Items to the WebMonitor Temporary Whitelist

  Overview This article resolves an issue where the Add button is missing when trying to add items to the temporary whitelist.   Information Environment The issue and resolution presented in this articl...

• The BitDefender antivirus engine shows as not initialized in GFI WebMonitor

  Answer PROBLEM WebMonitor shows that the BitDefender antivirus engine is not initialized. ENVIRONMENT GFI Webmonitor All Supported Environments. SOLUTIONCheck if the process webmon.bitdefenderscanner....

• The GFI WebMonitor agent deems evaluation license keys as invalid and does not filter any traffic

  Versions / Builds AffectedAny 2013 StatusResolved Problem SummaryAgent deems evaluation license keys as invalid and does not filter any traffic. TT / JIRAID847 How to IdentifyAgent deems all eval-keys...

• The GFI WebMonitor agent is sending the last log file to the server over and over and causing duplicate entries in the database if the CommunicatorSwitch registry value is set to 1

  Versions / Builds Affected2013 SR1 StatusOpen Problem SummaryThe GFI WebMonitor agent is sending the last log file to the server over and over and causing duplicate entries in the database if the Comm...