Articles

Microsoft Solutions - Readiness Assessment

• Multi bit memory errors detected on a memory device at location dimm-2A

  SummaryThis message is seen on the LED Display OverviewThis covers Exindas that use the Dell hardware. LED Display will have a message relating to multi-bit memory errors: E.g. Multi-bit-memory-errors...

• Error: 'Network object IP address must be an IPv4 or IPv6 prefix format' When Creating a New Network Object

  Overview When trying to create a new Network Object from Configuration > Objects > Network, the following error may appear if the Subnet Mask does not work with the Provided IP Address/Range: Error: N...

• New Hosts Graph Truncating Itself Every Hour

  Overview The New Hosts Graph (7.0.3) gets truncated every hour. This article details the reasons behind this issue and its resolution.  Root Cause At some point, the mysqld service failed and came bac...

• Newly Created Custom Application Not Showing up on Real Time

  Overview Sometimes after defining an Application, it does not seem to show up right away on Real Time. This article details the reasons behind this occurrence.  Information  This is working as per the...

• NIC Packet Drops on Exinda

  Overview Under Warnings on your Exinda, you observe Packet Drops on the NIC (Network Interface Card). Also, users are complaining about performance issues. This article provides steps to help troubles...

• No Data in Virtual Circuits and Control Graphs

  Overview When there is no data being shown in Monitor > Virtual Circuits and Monitor > Control, this would likely indicate that the Optimizer is not turned, configured, or licensed. This article provi...

• NO DATA WHEN FILTERING MONITOR > SUBNET > UNCLASSIFIED TRAFFIC (WRT HOST)

  Overview No Data while navigating like this, Navigation A -- Monitor > Subnets > Select any subnet > shows time graph with different applications/applications group [ works fine ] Navigation B -- Moni...

• Flows Not Showing up in the Real Time Monitor

  Overview User logs in to the Real Time Monitor from Monitor >Real Time but sees no flows. This article provides troubleshooting steps to help fix this issue. Resolution Perform the following troublesh...

• No Internal and External Port Numbers in CSV Flows

  Overview This article explains the flows exported from the database. These flows can be from the CSV report or from the ODBC connector. There are some entries found in reports where both internal and ...

• Error: "no kex alg" During SCP

  Overview When using the command line to backup configuration files, one of the possible ways to do it is to use SCP (Secure Copy) to backup configuration files in either binary or text format to a rem...