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Articles

Microsoft Solutions - Readiness Assessment

  • Unable to Log on to Exinda Web UI After Firmware Upgrade from v6 to v7

    Overview The Exinda gives the opportunity to use a custom port number for the Web UI interface. When using a custom port number for management, there is the possibility that the ability to log in thro...

  • Unable to See Traffic Analysis Based on Users and Groups After AD Integration

    Overview After installing an AD client on your DC or a server in the domain, the server/DC with AD Client is installed on it talking to the Exinda under System > Network > Active Directory. Also, AD U...

  • User received a replacement HDD, or an entire appliance. What to do next?

    Overview This article explains what needs to be done on receiving a replacement HDD or new appliance. When the user receives a replacement appliance it has no configuration on it and should be configu...

  • Userd Service Causing High CPU Warnings

    Overview If the Active Directory (AD) service in the Exinda is restarted, it can cause Userd to consume a lot of CPU resources, which results in high CPU warnings. This article provides a resolution t...

  • Username Made of All Numbers Cannot Log into Web UI

    Overview If a username for logging into the Exinda web UI is made of all numbers and contains no letters at all, then the login fails. This user will be able to log into the command line without issue...

  • Users Experiencing Internet Traffic Slowness

    Overview The users may experience internet traffic slowness. This article summarizes the reasons for users experiencing slow internet speeds and provides resolution for this issue.   Root Cause The fo...

  • Users cannot access SMB file shares

    OverviewIn Accelerated scenarios, we have seen issues where users are unable access SMB file shares. When they try to access them, it would time out. There are various reasons as to why this could hap...

  • Users Cannot Connect via SonicWall VPN

    Overview The customer uses SonicWall clients to connect via VPN. These connections fail through Exinda even with the Optimizer disabled. The bridge needs to be put in bypass mode in order to solve the...

  • Using AD Users/Groups in Policies

    Overview It is possible to setup policy with Active Directory usernames and/or groups as the source/destination network object in a policy. This article describes how to achieve this after AD integrat...

  • Using Speed Test Reports Inaccurate Information

    Overview  When a customer wishes to examine their throughput or need to determine if there is any latency or problems with their network, they often turn to a third party speed test website to gauge j...