Articles

Microsoft Solutions - Readiness Assessment

• An Overview of Support Certificate

  Overview This article provides a brief overview of Support Certificate.   Information When a new Exinda appliance is purchased or a support contract has been renewed, a PDF containing the new informat...

• Console in Tool Menu Not Working in Internet Explorer 11

  Overview Opening System > Tools > Console on the Exinda's Web UI results in the following error when opened in Internet Explorer 11. This page can't be displayed But, it works fine when opened with Fi...

• Top Ten Graph Showing Fewer Than Ten Objects

  Overview The user notices that there are less than 10 objects appearing in Top 10 Graphs in Monitor > Network. This article discusses a fix for this error.   Root Cause Even though the graph is called...

• Traffic Classified as Other on Dashboard

  Overview This article helps the user to figure out what type of traffic is showing up in the Dashboard or Real-Time monitor as Other.    Information After looking at the main dashboard page and Other ...

• Traffic Wrongly Classified as BitTorrent

  Overview The users may find that BitTorrent classifications need to be either more strict or more lenient. They may find that BitTorrent traffic is not being classified correctly, or some regular traf...

• Traffic Wrongly Classified as OpenVPN

  Overview The user noticed that the OpenVPN traffic is being monitored when it is certain that there should be none on the network. This article discusses a resolution for this issue. Root Cause The Ex...

• Traffic Not Being Classified as Newly Created Application Object

  Overview After creating a new application to classify traffic, it is noticed that only some of the expected traffic is using the new application definition. For example, when setting an application ca...

• Type of File, Contents of Files, Name of Files and Details of Downloads Can Not Be Monitored via Exinda

  Overview This article discusses the following: Whether it is possible to find the type of file, the content or name for all types of Web/Cloud file transfers like Dropbox, Securesync, Google Drive, et...

• Unable to View the Traffic in Real Time

  Overview At times, the users are not able to view data/traffic in real time. This article discusses the reason and resolution of this issue. Root Cause The probable cause for this issue is one of the ...

• Unable to Add New Network Objects After Factory Reset

  Overview In rare scenarios, trying to add a new network object will fail after a factory reset and an error message will claim that the network object is currently in use by something which appears co...