Articles

FaxMaker Section

• GFI FaxMaker does not send faxes on all available lines at the same time when using a LANCOM 1700 Series

  Answer PROBLEM Although four fax channels are available, GFI FaxMaker utilizes only two fax channels at the same time. ENVIRONMENT GFI FaxMaker LANCOM 1700 Series SOLUTION Open Windows Explorer Naviga...

• GFI FaxMaker fails to store SAP ACK files into the designated SAP folder

  Versions / Builds AffectedGFI FaxMaker Version 2011 Build: 20120306 or later StatusResolved TT / JIRAID568 How to IdentifySince recent upgrade to the latest GFI FaxMaker build Faxmaker FaxServer servi...

• GFI FaxMaker fails to store transmission reports (ACK) into the designated SAP folder

  Versions / Builds AffectedGFI FaxMaker 2013 Build: 20131008 StatusResolved Problem SummarySAP Transmission Report ACK Create notification TT / JIRAID568 How to IdentifySince recent upgrade to the late...

• GFI FaxMaker fails to upload transmission reports onto Office 365

  StatusOpen TT / JIRAID942 How to IdentifyGFI FaxMaker is installed on Microsoft Windows 7, 8 or 8.1. All transmission reports remain in the IN\undeliverable folder, because it fails to upload the tran...

• GFI FaxMaker FaxServer service triggers BSOD on the server indirectly while terminating the orphan document conversion processes

  Versions / Builds AffectedGFI FaxMaker 2013 SR3 StatusOpen TT / JIRAID746 How to IdentifyTHIS IS A FOLLOW UP of TT 620. Please advise what we should do next: CURRENT: Development concluded that the se...

• GFI FaxMaker installation fails - Requires SMTP or Exchange 2003/2007/2010 or MAPI client

  Answer PROBLEMGFI FaxMaker installation fails - Requires SMTP or Exchange 2003/2007/2010 or MAPI client ENVIRONMENT GFI FaxMaker 2013 or earlier all supported environments (except Microsoft Windows 7 ...

• GFI FaxMaker IP is showing as 127.0.0.1 when using Web Services API

  Answer PROBLEMWhen using Web Services API, the web services server attempts to connect to 127.0.0.1 instead of the IP address of the GFI FaxMaker server. ENVIRONMENT GFI FaxMaker All supported environ...

• GFI FaxMaker is not scanning the Text API folder on a shared network drive

  Answer PROBLEMGFI FaxMaker does not scan theText API folder when a shared network drive is configured. ENVIRONMENT GFI FaxMaker All Supported Environments SOLUTION Confirm that the network folder is s...

• GFI FaxMaker Message Transfer Agent stops unexpected - SMS

  Versions / Builds Affected2015 StatusOpen Problem SummaryThe MTA agent stops when using the SMS TT / JIRAID1204 How to IdentifyWhen using the SMS the MTA will stop unexpectedly you should see below in...

• GFI FaxMaker monitor hangs on accessing the 'Fax Server' and the 'Message Transfer Agent' nodes

  Answer PROBLEMGFI FAXmaker monitor window may hang and the CPU usage may go up. ENVIRONMENT GFI FaxMaker all supported environment SOLUTION Close the GFI FaxMaker monitor or terminate the process from...