Articles

FaxMaker Section

• Error: 'There are settings that cannot be used in the current environment or application...' When Incoming Faxes Are Not Auto-Printed

  Overview This article details the issue with incoming faxes not getting auto-printed. When opening the printer preferences via the FaxMaker configuration menu, the following message is displayed: Ther...

• Error: 'This user/group cannot be added since it is not assigned a SMTP/FaxMaker address' When Adding an Active Directory Group or User to the Licensed Users

  Overview When trying to add an Active Directory group or user to the licensed users in the GFI FaxMaker configuration, the following error is returned: This user cannot be added since it is not assign...

• Error: 'There is no email program associated to perform the requested action...' When Clicking on the "TO" Button in the GFI FaxMaker Client (ONLY)

  Overview When GFI FaxMaker client has installed an operating system where no default mail client is present, and the option for a Global Outlook Address book is selected during the installation, the u...

• Error: 'Unable to relay for IMCEAFAX' when sending a fax

  Answer PROBLEM When sending a fax addressed to [FAX:<faxnumber>], you get an undeliverable message with the following error:   You do not have permission to send to this recipient. For assistance, con...

• Error: 'Unable to start boston host service' When Running the Dialogic FD Tool or Starting GFI FaxMaker

  Overview When you are running the FD tool or starting GFI FaxMaker, it triggers the following error: Unable to start boston host service. Environment GFI FaxMaker All supported environments Root Cause...

• Error: 'Uninitialised - Device in use by another application' in the GFI FaxMaker Monitor when using a COM port based modem or fax board

  Answer PROBLEM The GFI FaxMaker Monitor displays the following error when some or all lines are using a COM port based modem or fax board:   Uninitialised - Device in use by another application ENVIRO...

• Error: 'wrong host' when viewing the Dialogic Brooktrout License Manager

    After moving a virtual machine to another host GFI FaxMaker and a Brooktrout SR140, the Brooktrout License Manager reports a 'wrong host' error. ENVIRONMENT GFI FaxMaker Dialogic Brooktrout SR140 SO...

• Error: 'You are not a FAXmaker user. Please contact your FAXmaker Administrator' When Sending a Fax

  Overview A report is returned with the following error message when trying to send a fax: You are not a FaxMaker user. Please contact your FaxMaker Administrator Environment GFI FaxMaker All supported...

• Error: 'You are not a GFI FaxMaker user' When Sending a Fax Email Request from SAP

  Overview After upgrading SAP from 4.7 to 6.0, GFI FaxMaker starts to reject the fax email requests with the error message:  You are not a GFI FaxMaker user. Environment GFI FaxMaker  SAP 6.0 Root Caus...

• GFI FaxMaker Error: 'XCAPI installation cannot continue because a CAPI device (capi2032.dll) was found'

  Overview The user gets the following error when trying to install TE-SYSTEMS XCAPI FoIP (Fax-over-IP): XCAPI installation cannot continue because a CAPI device (capi2032.dll) was found. Only one CAPI ...