Articles

FaxMaker Section

• FaxMaker 19 Installation Is Stuck on Select Components Window

  Overview When installing FaxMaker 19 on Windows 7 or 10. The wizard is stuck on the Select Components window, and the Next button is not functional. Environment FaxMaker 19 and 19.1 Root Cause The IIS...

• FaxMaker Client is unable to format SMS number correctly

  Versions / Builds AffectedGFI FaxMaker 2015 StatusOpen TT / JIRAID1103 How to IdentifyIn this context all existing public contacts are formatted as follow: country code : e.g. 49 area code: empty mobi...

• Faxmaker configuration is lost after upgrade

  Versions / Builds Affected20110902 StatusResolved Problem SummaryWhen upgrading to FAXmaker 2011 Service Release 2 (build 20110902) you notice that your configuration does not load when opening the co...

• Error: 'FaxMaker could not initialize line - device error 34'

  Overview FaxMaker Monitor displays the following error: FaxMaker could not initialize line - device error 34. Environment GFI FaxMaker. All Supported Environments. Root Cause This issue is usually cau...

• Unable to Log into FaxMaker Monitor

  Overview The user is unable to login to FaxMaker Monitor. This article details the settings required for logging into the FaxMaker Monitor. Resolution Please verify the following steps: Make sure that...

• Duplicate Lines Appearing in the Web Monitor

  Overview After upgrading to or installing FaxMaker 19.1 or 19.2 sometimes, lines will duplicate while in use. The monitor will still only show the number of lines the customer is licensed for, so all ...

• Error: '1075 the dependency service does not exist' When Starting the GFI FaxMaker FaxServer Service

  Overview There are instances wherein while starting the GFI FaxMaker FaxServer service from Windows service, the following error is seen: Error: 1075 the dependency service does not exist or has been ...

• Error: 'There is nothing to send' - When Sending a Fax

  Overview When sending a fax, the following error is displayed: Error: There is nothing to send Environment GFI FaxMaker (All Supported versions). All Supported Environments. Root Cause Sending faxes w...

• FaxMaker | Faxes remain stuck in the drop folder in IIS

  Answer PROBLEM Faxes remain stuck in the drop folder in IIS. ENVIRONMENT GFI FaxMaker Microsoft IIS 6 Microsoft IIS 7 Microsoft IIS 7.5 SOLUTION Change hyperlink url to working url www.gfi.com/support...

• FaxServer Stops Sending Faxes Until Service Restart Using XCAPI

  Overview The FaxServer stops sending faxes until service restart. Over time each line stops being used until no faxes are going out. A service restart will resolve the issue temporarily. The time betw...