Articles

FaxMaker Section

• OCR Routing cannot be enabled

  Answer PROBLEM OCR routing cannot be enabled since there is no OCR tab under the routing options available. The GFI FaxMaker configuration may display the following errors: Could not initialize OCR mo...

• OCR module not able to create a TXT output from a PDF attachment

  Versions / Builds AffectedGFI FaxMaker 2015 StatusOpen TT / JIRAID1097 How to IdentifyFeature request: to research whether the embedded OCR module can be capable to generate TXT output from the attach...

• Office 2010 printing errors with Calibri font when printing through a Windows Server 2003 or 2008 print server using NetPrintQueue2Fax

  Versions / Builds AffectedGFI FaxMaker Version 2013 StatusResolved Problem SummaryCalibri, Office 2010, Windows 2003, 2010, NetPrintQueue2Fax How to IdentifyClient computers that print through NPQ2F (...

• On which operating systems are Dialogic Brooktrout SDK 6.7.X supported?

  AnswerDialogic Brooktrout SDK 6.7.0 and 6.7.1 have been designed and tested for the following operating systems: This SDK is supported for the following versions of Windows®: Microsoft Windows Server®...

• Online Service faxes received by 844 area code do not download

  Versions / Builds AffectedGFI FaxMaker 2013 Build: 20131008 or before Problem SummaryMessages get stuck in EtherFax or GFI Online Fax Service and will not download when area code is 844 How to Identif...

• Out of Office routing rules do not route incoming faxes

  Answer PROBLEMOut of Office routing rules do not route incoming faxes to the designated user mailbox. ENVIRONMENT GFI FAXmaker Microsoft Outlook 2003 all supported environment SOLUTION From Microsoft ...

• Outlook Error: '550 5.1.1 faxnumber@faxmaker.com - User Unknown'

  Overview Outlook users are receiving non-delivery error messages when sending fax emails: 550 5.1.1 faxnumber@faxmaker.com User Unknown. The e-mail address of the recipient was not found in the e-mail...

• Outbound faxes are stuck in the outbound fax queue and inbound faxes are not being answered when using a Bintec router

  Versions / Builds AffectedGFI FaxMaker Version 2011 Build: 20120306 or later StatusOpen Problem SummaryOutbound faxes are stuck in the outbound fax queue and inbound faxes are not being answered when ...

• Outbound faxes contain the GFI MailEssentials disclaimer

  Answer PROBLEMOutbound email fax requests for GFI FAXmaker are atteched the GFI MailEssentials disclaimer. ENVIRONMENT GFI FAXmaker GFI MailEssentials SOLUTIONTo resolve this issue, the 'faxmaker.com'...

• Outbound faxes in the format [FAX:number] stuck in the Sinkdrop folder as *.bad files

  Answer PROBLEMOutbound faxes in the format [FAX:number] stuck in the Sinkdrop folder as *.bad files. ENVIRONMENT GFI FaxMaker all supported environments SOLUTIONIf GFI Faxmaker is not installed on the...