Articles

FaxMaker Section

• Transmission reports failed to be uploaded

  Versions / Builds AffectedGFI FaxMaker 2014 StatusResolved TT / JIRAID1080 How to IdentifyThe following SMTP error occurs when trying to upload transmission reports to Mimecast: Invalid address - http...

• Transmission Reports Going to the Wrong Person

  Versions / Builds AffectedGFI FaxMaker 2015 SR1 Build 20150826 Problem SummaryTransmission reports going to the wrong person. The sender of the fax does not receive the transmission report, another li...

• UI takes about 40 minutes to load

  Versions / Builds AffectedGFI FaxMaker 2015 SR1 StatusOpen TT / JIRAID1183 How to IdentifyWhen loading the GFI FaxMaker config, it take around 40 minutes to load the GFI FaxMaker config. Once the UI i...

• UI Takes Around 10 Minutes to Load After Upgrade

  Versions / Builds AffectedFaxMaker 2015 build 20180518 StatusResolved Problem SummaryThe FaxMaker configuration UI does not immediately load when opened. Takes about 10 minutes or more to load. TT / J...

• Umlaut characters are not encoded correctly in an RTF coverpage when using TextAPI

  Versions / Builds AffectedALL StatusOpen Problem SummaryUmlaut characters are not encoded correctly in an RTF coverpage when using TextAPI TT / JIRAID284 How to IdentifyCustomer sends faxes using Text...

• Umlaut characters are not encoded correctly on RTF coverpages when using TextAPI

  Versions / Builds Affected20121205 StatusOpen Problem SummaryUmlaut are not encoded correctly on RTF coverpage using TextAPI TT / JIRAID284 How to IdentifyA user sends faxes using TextAPI commands. RT...

• Unable to add multiple XCAPI controllers in the GFI FaxMaker Configuration

  Answer PROBLEMWhen two or more Controllers are configured in XCAPI, it is not possible to add the second or subsequent controller in the GFI FaxMaker configuration. ENVIRONMENT GFI FaxMaker XCAPI SOLU...

• Unable to convert to SFF

  StatusOpen TT / JIRAID1086 How to IdentifyA significant number of outbound faxes fail with the error: Generic error or A timeout occurred . The ISDNxbY.log file indicate that the root cause of these e...

• Unable to add users in the GFI FaxMaker configuration

  Answer PROBLEMYou are unable to add users in the GFI FaxMaker configuration and you get any of the following errors: When the GFI FaxMaker configuration is launched, the following error message is dis...

• Unable to resolve group membership

  Versions / Builds AffectedGFI FaxMaker 2015 StatusOpen TT / JIRAID1090 How to IdentifyGFI FaxMaker (which is installed in AD mode) fails to enumerate the group membership if a licensed user is member ...