Articles

FaxMaker Section

• Changing the Margin of Word Documents Converted by GFI FaxMaker

  Overview Follow the instructions provided below to change the margin of the Microsoft Word documents that are converted by GFI FaxMaker on the server. Process Locate the normal.dot template file in <C...

• 'Failed to open key <Registry Key Value>' Error When Opening the FaxMaker Configuration

  Overview Users receive the following error message when trying to open the FaxMaker Configuration: Failed to open key HKEY_LOCAL_MACHINE\SOFTWARE\GFI FAX & VIOCE\FAXmaker\Config Also, the program will...

• Coverpage Not Included When Faxing Using NetPrintQueue2FAX

  Overview No Coverpage is sent with the fax when faxing using the NetPrintQueue2FAX printer. Environment FaxMaker NetPrintQueue2FAX printer All Supported Environments Root Cause GFI FaxMaker is configu...

• Auto-Print Fails When Running GFI FaxMaker as a Service

  Overview GFI FaxMaker is configured to auto-print incoming faxes, but nothing is being printed automatically. Environment FaxMaker All Supported Environments  Root Cause A service needs to be granted ...

• Error '553 Mailbox syntax incorrect or mailbox not allowed' in FaxMaker Delivery Status Notifications

  Overview Users experience FaxMaker Delivery status notifications are being rejected by an SMTP service and receive the following error message: 553 Mailbox syntax incorrect or mailbox not allowed. Env...

• Emails from @faxmaker.com Rejected by an ISP Hosted Mailserver

  Overview User mailboxes are hosted at an ISP's mail server. FaxMaker is sending emails with the from address being @faxmaker.com and the ISP's mail server is rejecting them. Environment FaxMaker A mai...

• Error 550 5.1.1 User Unknown

  Overview Transmission reports are not delivered to distribution lists when Small Business Server 2011 (SBS2011) is used as the SMTP server. Also, clicking the Send Test Email button in GFI FaxMaker co...

• 'Failed to create instance of CDO configuration object' When Sending a Test from Email2FaxGateway

  Overview User reports getting the following error message when their Email2FaxGateway test fails: Failed to create instance of CDO configuration object   Environment GFI Faxmaker All Supported Environ...

• 'Impossible to Open the Configuration File' Error When Opening FaxMaker Configuration

  Overview The following error message is displayed when opening the GFI FaxMaker configuration: Impossible to open the configuration file. Verify that the FaxMaker was installed correctly and that it h...

• Error: 'No recipients were found in this message' While Sending Faxes Using NetPrintQueue2FAX

  Overview The user receives the following error when sending faxes using NetPrintQueue2FAX: No recipients were found in this message. Fax could not be sent. The delimiter being used to specify the fax ...