Articles

FaxMaker Section

• Outbound Faxes Fail During Conversion with 'Error 1801'

  Overview Users experience that outbound faxes fail during conversion and display an error 1801 message. Environment GFI FaxMaker All Supported Environments Root Cause The FaxMaker services do not have...

• Error Creating Process ( Path to gfisetup.exe ) When Upgrading FaxMaker

  Overview Users encounter the following error message when upgrading GFI FaxMaker: Error creating process ( path to gfisetup.exe ) Reason:C\windows\system32\advpack.dll Environment GFI FaxMaker All Env...

• BrookTrout Configuration Error: 'The Boston Host Service Is Not Installed'

  Overview Users get the following error message when opening the BrookTrout configuration: The Boston Host service is not installed Environment GFI FaxMaker Microsoft Server 2008 32/64 bit Microsoft Se...

• Eicon Diva Card Error: 'Failed to Send Fax: Call Failed'

  Overview Users experience faxes are failing and getting the following error message when using an Eicon Diva card: Failed to send fax: Call failed Environment GFI FaxMaker All Supported Environments R...

• French Characters Displayed as Squares in the Coverpage

  Overview The French characters not being correctly displayed and are shown as squares in the Coverpage. Information Ensure the Coverpage contains the following lines in the head section in the HTML: <...

• GFI FaxMaker is Not Sending Emails to the Archive Email Address

  Overview GFI FaxMaker is configured to archive all faxes to a mailbox; however, nothing is being archived to this address, although faxes are successfully being sent and received. Environment FaxMaker...

• How Using a Security Group Affects the License Count

  Overview This article discusses the effect that using a Security Group in the GFI FaxMaker Configuration has on the License Count. Information When adding a Security Group in the GFI FaxMaker configur...

• Changing Fax Resolution

  Overview This article provides instructions to change the resolution of faxes from the FaxMaker Configuration. Process Open the FaxMaker Configuration. Navigate to Lines/Devices. Set the resolution fo...

• The Allow Same Number Dial Option in GFI FaxMaker Does Not Disable

  Overview The option for disabling Allow Same Number Dial within the Miscellaneous Option in GFI FaxMaker is bypassed when multiple faxes are queued for sending to the same number. The issue is present...

• Error: "1701 Document Conversion Timeout" When Sending PDF file

  Issue Occasionally customers will receive the following error when attempting to send a PDF file in fax via FaxMaker:  Error: 1701 Document Conversion Timeout Root Cause While the exact root cause can...