Articles

LanGuard Section

• HTTP error 500.19 with code 0x8007007e when synchronizing with Central Management Server

  Overview After installing Central Management Server (CMS) the synchronization fails and the GFI LanGuard console shows the error: Error encountered while synchronizing: Error status 'ProtocolError', m...

• HTTP error 500.19 with error code 0x800700c1 when synchronizing with Central Management Server

  Overview The synchronization fails with the newly installed Central Management Server (CMS) and the GFI LanGuard console shows the following error: Connecting to server '<server_name>:1077' failed wit...

• The GFI LanGuard Attendant service (lnssatt.exe) is using up a lot of CPU

  Answer PROBLEMThe GFI LanGuard Attendant service (lnssatt.exe process) is using unusally large amounts of CPU. ENVIRONMENT GFI LanGuard All supported environments SOLUTION Check the Patch Auto-downloa...

• The GFI LanGuard Attendant Service fails to start and the dashboard shows 'invalid license'

  Answer PROBLEM The GFI LanGuard Attendant Service will not start and report the error 1067 The dashboard fails to load with an 'invalid license' error ENVIRONMENT GFI LanGuard all supported environmen...

• The GFI LanGuard Attendant Service Stops When the GFI Cloud Agent Service Is Running

  Overview When the GFI Cloud agent service is running, the GFI LanGuard attendant service shuts down.   Resolution This issue was fixed by a patch release via Program Updates. Make sure the customer's ...

• The GFI LanGuard console hangs without Error

  Answer PROBLEMThe GFI LanGuard console hangs without displaying any error message. Consulting the EventViewer - Application log you see the Error (1002) : The program LanGuard.exe stopped interacting ...

• The GFI service account is getting locked out

  Answer PROBLEMThe GFI service account is getting locked out occasionally. ENVIRONMENT GFI EndPointSecurity GFI EventsManager GFI LanGuard GFI Network Server Monitor All supported environments SOLUTION...

• CMS Synchronization Status Error: An Item with the Same Key Has Already Been Added

  Overview The following error is displayed in GFI LanGuard on the CMS sync status. An item with the same key has already been added. Resolution Perform the latest program updates. In the GFI LanGuard c...

• The offline update option is greyed out in GFI LanGuard

  Answer PROBLEM The option Download all update files from GFI web site to this path is greyed out when trying to perform an offline update from a local path. ENVIRONMENT GFI LanGuard All Supported Envi...

• History Not Displaying for LanGuard Program Updates Activity

  Overview  When opening the Program Updates Activity under the Activity Monitor tab, the update history shows blank. The updatehistory.xml file located at C:\ProgramData\GFI\LanGuard 11\Update\ has no ...