Articles

LanGuard Section

• Remediation Jobs Error: Installer: Must Be Run as Root to Install This Package

  Overview The GFI LanGuard displays the below error message in the Remediation Jobs tab when patching a Mac computer: installer: Must be run as root to install this package. ENVIRONMENT GFI LanGuard 20...

• GFI LanGuard Configuration Error: Invalid License Key! Network Vulnerability Auditing and Remediation Features Are Disabled

  Overview When the GFI LanGuard configuration starts, the following error message is displayed at the bottom of the GFI LanGuard configuration: Invalid license key! Network vulnerability auditing and r...

• Error: 'License limit exceeded' in the Overview tab of GFI LanGuard appears incorrectly

  Versions / Builds AffectedLanGuard 2014 StatusOpen Problem SummaryLanGuard reports that the license limit exceeds the number of nodes, even though this is not correct. TT / JIRAID1445 How to Identify1...

• Mac Scanning Error: 'Mac OS X Tool 'Softwareupdate' Failed and Returned 'Softwareupdate: Must Be Run as Root (102)'

  Overview When trying to scan a Mac OS based machine for missing patches, the following error message is displayed: Mac OS X tool 'softwareupdate' failed and returned 'softwareupdate: Must be run as ro...

• Mac Scanning Error: Missing Patches Scan Mac OS X Tool 'Softwareupdate' Failed: 'the Request Timed Out. (0)

  Overview When trying to scan a Mac OS based machine for missing patches, the following error message is displayed:   Missing patches scan; Mac OS X tool 'softwareupdate' failed: 'The request timed out...

• Vulnerability Scan Fails - OLE error C8000402

  Overview The following error occurred when running a vulnerability check: OLE error C8000402   Environment GFI LanGuard Root Cause This error indicates a problem with the Software Distribution folder ...

• Unable to Run Vulnerability Check: OLE-error-C8000247

  Overview Vulnerability scan fails with the following error: OLE-error-C8000247 Environment GFI LanGuard Root Cause This is normally caused when the Windows Update service is not started and/or is not ...

• Failed to Deploy Patches: "Program is not recognized as an or external command, operable program or batch file (9009)"

  Overview When deploying patches during remediation, all patches fail to install with the error: GFI LanGuard 2014 R2 - build 20140512 and later: Program is not recognized as an internal or external co...

• Unable to Launch a Manual Scan from GFI LanGuard: "Scan was stopped by the user!"

  Overview When launching any type of scan from the GFI LanGuard console, this fails after a couple of seconds. When the scan is launched from the Scan tab, the scan starts, but after a few seconds, the...

• Unable to Delete Scan Results from GFI LanGuard: Some Scans were not deleted due to database integrity restrictions!

  Overview When deleting Scan Results from GFI LanGuard, the following error is displayed: Some Scans were not deleted due to database integrity restrictions! Possible solution: Delete the computer inst...