Articles

LanGuard Section

• GFI LanGuard Agent Scan Failed Error: 'The scan does not contain any results...'

  Overview Scan results of the agents under the Scanner shows the following message: The scan does not contain any results. Possible reasons: no computer found alive or scan operation was stopped before...

• GFI LanGuard Agents Are Missing in the Console After Changing the Database Backend

  Overview After changing the Database Backend in the GFI LanGuard console, agents no longer appear in the Dashboard.   Environment GFI LanGuard   Root Cause Agents and Target Devices of Scan are stored...

• Unable to Gather Mobile Device Information Connected to Exchange Server in GFI LanGuard

  Overview GFI LanGuard is unable to gather information about mobile devices connected to the Microsoft Exchange Server. Environment GFI LanGuard  Microsoft Exchange Server Root Cause The account being ...

• GFI LanGuard Crashes When Using Scanning Profiles in German

  Overview The application crashes when using German Language Scanning Profiles. The issue only affects German Operating Systems. It creates a similar event ID after the crash: Name der fehlerhaften Anw...

• GFI LanGuard Detects IE 10 Which Is Not Installed

  Overview Internet Explorer (IE)10 is detected as installed when it is not. When performing a new scan using a 'Full Scan' or 'Software Audit' profile via Scan Results > Network & Software Audit > Soft...

• Failed to Install GFI LanGuard Error: 'Process ended with exit code:1639'

  Overview GFI LanGuard shows the console is detected as missing, but setup does not install it. BSHelper.txt shows the following message: Level::0, LanGuardBootStrapper.CreateMsiexecProcess: Process en...

• GFI LanGuard Not Scanning All Target Machines in the Network Range

  Overview When scanning a range of computers on the network, GFI LanGuard does not perform a scan on all the machines specified in the network range. Some computers are missing from the Scan Results. T...

• Vulnerability Scan Failure: Not enough storage is available to complete this operation

  Overview   When running the GFI LanGuard Vulnerability Scan, you might encounter the following error:  2019-12-18,12:11:07,846,1,#00006720,#00005894,error ,MissingPatch,TMicrosoftUpdateGetterUsingOnly...

• GFI LanGuard Installation Fail Error: 'Failed to upgrade the database...'

  Overview When performing an upgrade of GFI LanGuard, the following error is encountered: Failed to upgrade the database. Installation will not continue in order to avoid damaging the integrity of the ...

• Third-Party Applications Are Upgraded Automatically in GFI LanGuard

  Overview GFI LanGuard is automatically performing major version upgrades of third-party software. Environment GFI LanGuard  Root Cause By default, this field is not checked in GFI LanGuard. Resolution...