Articles

LanGuard Section

• GFI LanGuard is deploying to the wrong computer

  Versions / Builds AffectedLanGuard 2012 (all builds) StatusResolved Problem SummaryWhen deploying updates/patches, agent installations, ect. to a computer in the dashboard, the job details show the jo...

• Unable to Scan or Deploy Missing Patches to Mac OS X Computers

  Overview GFI LanGuard encounters an issue when scanning or deploying/installing patches in a Mac OS X environment. Environment GFI LanGuard 2012 SR1 and later versions Mac OS X Root Cause The scan and...

• GFI LanGuard Is Unable to Enumerate Computers

  Overview GFI LanGuard is failing to retrieve the computers within a workgroup when using the Enumerate Computers feature. Environment GFI LanGuard Root Cause The enumeration of computers fails because...

• Unable to Scan Devices Behind NAT Router in GFI LanGuard

  Overview GFI LanGuard is unable to scan devices behind the NAT (Network Address Translation) router. Root Cause GFI LanGuard is unable to resolve the public IP address to the private IP address of the...

• Email Notifications Not Working When Using TLS with Office 365

  Overview GFI LanGuard email notifications are not working when using TLS (Transport Layer Security) with Microsoft Office 365. Environment GFI Languard Microsoft Office 365 (use for notifications - re...

• GFI LanGuard Reports Missing Patches for Microsoft Silverlight When It Is Not Installed

  Overview LanGuard is reporting several missing patches for Microsoft Silverlight, but the application is not installed on the computers where these missing patches are reported. Environment GFI LanGua...

• GFI LanGuard Scanning Causes Account Lockouts

  Overview This article provides a solution based on the root cause found on why accounts are being locked out when performing scans in GFI LanGuard. Information Environment GFI LanGuard Microsoft Activ...

• Scheduled Scans and Patch Deployments Not Running

  Overview A scheduled scan is a network audit that is scheduled to run automatically on a specific date/time and at a specific frequency. GFI LanGuard ships with a patch auto-deployment feature that en...

• GFI LanGuard shows MS Office patches as installed while they are not

  Versions / Builds AffectedGFI LanGuard 2015 Build 20150130 StatusOpen Problem SummaryWindows Update shows missing patches not listed as missing in LanGuard TT / JIRAID2884 How to Identify- Windows Upd...

• GFI LanGuard Troubleshooter Fails to Run Without Any Errors

  Overview GFI LanGuard Troubleshooter tool fails to run and does not show any errors. Environment GFI LanGuard Root Cause trouble.exe is blocked by Microsoft Windows. Resolution Go to the GFI LanGuard ...