Articles

LanGuard Section

• Recommended settings for best performance in GFI LanGuard

  Answer GFI LanGuard remote communication needs and intensive resource access pattern make it a possible victim of third party software like anti-virus/anti-spyware solutions, intrusion prevention syst...

• Random patches are not installed on Windows Machines

  Answer PROBLEM When installing patches using GFI LanGuard, some patches are not being deployed; however GFI LanGuard reports no issues during the deployment. ENVIRONMENT GFI LanGuard 2011 and higher A...

• Remediation job does not get added

  Versions / Builds AffectedLanGuard 12 (20160419) StatusOpen Problem SummaryWhen manually selecting a remediation, the job will not appear in the list TT / JIRAIDGFIL-708 How to Identify- When confirmi...

• Remediation jobs run hours or days after scheduled

  Versions / Builds Affected2015 (all builds) StatusOpen TT / JIRAID2692 How to IdentifyAll the following conditions are present: 1. In the Remediation Jobs tab you see the Scheduled ondate and the Star...

• Remediations hang on 'Waiting for PatchAgent to execute required actions'

  Versions / Builds AffectedLanGuard 2012 (all builds) StatusResolved Problem SummaryWhen remediating updates the job will hang on 'Waiting for PatchAgent to execute required actions'. TT / JIRAID850 Ho...

• Remediation status stuck on 'Awaiting start' when attempting deployment

  Answer PROBLEM You notice that patches are not being deployed. Remediation jobs under the 'Remediate' tab shows the status as stuck on 'Awaiting start'. ENVIRONMENT GFI LanGuard All Supported Environm...

• Report title page "Target" field does not list the target OU

  Versions / Builds Affected2014 StatusResolved Problem SummaryWhen a scheduled scan of an OU or domain is configured with a post scan report, the report title page Target field lists a list of computer...

• Reports Disappear from the GFI LanGuard Console

  Overview This article describes the process to follow when the reports in the Reports tab of the GFI LanGuard console disappear. If you open the toolcfg_repsdata.xml located in the %ProgramData% direc...

• Reports show "No records matching the current criteria were found!"

  Answer PROBLEMGenerated reports show the following message in report sections: No records matching the current criteria were found! ,although data is available for this report which can be seen in the...

• Scan Profile Has Some Patches Greyed Out

  Overview In a Scan Profile, some patches have an X but are greyed out. This is due to some of these patches being part of a patch category that has been selected to not scan for in the Advanced option...