Articles

Archiver Section

• Increasing Microsoft SQL Server and WCF Timeout Values in GFI Archiver

  Overview This article describes the process to increase the timeout values for Microsoft SQL Server, WCF and ASPNET in GFI Archiver. If requests are not responded to in expected time frames from one m...

• Fetching Items Using the Database ID and Message ID from GFI Archiver Archive Stores

  Overview GFI Archiver uniquely identifies every message in the archive stores with a unique identifier consisting of two parts: [DatabaseID]: It refers to the database GUID unique identifier. It is as...

• Finding Internet Headers in Microsoft Outlook

  Overview This article describes the process to find Internet Headers in Microsoft Outlook and using them in the reply of emails. Process Microsoft Outlook 2010/2013 Open the Message in Outlook. Click ...

• Forcefully Resynchronize User Mailbox for Mailbox Folder Structure Retrieval

  Overview This article describes the process to forcefully resynchronize the whole user mailbox for the Mailbox Folder Structure Retrieval. Process To resynchronize forcefully, follow the steps as ment...

• Gathering Troubleshooter Logs for GFI Archiver

  Overview This article describes the steps to gather Troubleshooter Logs for issues in the GFI Archiver. Recreate the issue and take screenshots of any details that relate to the recurrence. Listed bel...

• Gathering Troubleshooter Logs for Outlook Connector

  Overview This article describes the steps to gather Troubleshooter Logs for issues in the Outlook Connector. Recreate the issue and take screenshots of any details that relate to the recurrence. Liste...

• Hiding the BCC Field in the Email View Window of GFI Archiver

  Overview When an email is visible in GFI Archiver, any recipients in that email are shown, even those recipients in the BCC field. The BCC field can be hidden for normal email users. This article desc...

• Hiding Client Access Tab from the Web Page

  Overview This article details the process to hide the Client Access tab. Neither administrator nor regular users will be able to see the tab once it is hidden. Process Note: This procedure requires to...

• Identifying Emails Previously Exported from Microsoft Exchange by the Import Export Tool

  Overview This article describes the identification criteria for emails previously exported from Microsoft Exchange by the Import-Export Tool. Information The Import Export Tool (IET) can be used to ex...

• Identifying Version Details of GFI Archiver and Its Components

  Overview GFI Archiver contains different components. Each of them can have different version numbers. This article explains which versions belong to each other and how to identify which version is in ...