Articles

Archiver Section

• Certain Folders Managed by GFI Archiver Are Labeled 'This Computer Only' in Microsoft Outlook 2013

  Overview This article answers the query: Why are certain folders, managed by GFI Archiver, labeled as 'This Computer Only' in Microsoft Outlook 2013?   Information Using a GFI Archiver IMAP (Internet ...

• Emails Not Deleting Instantly After Running Retroactive Retention

  Overview This article answers the query: Why are emails not deleted instantly after running Retroactive Retention?   Information The Retroactive Retention job does not instantly delete emails. It eval...

• Archived Emails Are Missing When Viewing Through IMAP Server

  Overview This article answers the query: Why are messages missing when viewing an archived mailbox via IMAP (Internet Message Access Protocol) server?   Information Refer below for a greater understan...

• Some Items Are Not Importing into GFI Archiver When Using Import Export Tool

  Overview This article explains why some messages are 'skipped' when importing items into GFI Archiver using the Import Export Tool.   Information While importing items, the tool might show certain ite...

• Unable to View Emails for All Users in GFI Archiver

  Overview This article answers the query: Why can't I see all user emails in GFI Archiver?   Information When GFI Archiver is installed for the first time, the Administrators (by default) do not see al...

• There Is No Horizontal Scroll Bar in GFI Archiver

  Overview This article answers the question: why is there no horizontal scroll bar in GFI Archiver?   Root Cause The minimum resolution supported by the web interface is 1024x768. For lesser resolution...

• Setting Permissions for Importing Emails from Microsoft Exchange 2010 or 2013

  Overview If you are not using Mailbox Folder Structure Retrieval, for GFI Archiver to import items from Microsoft Exchange 2010 and 2013, specific permissions are required. If you are using Mailbox Fo...

• MailArchiver Keeps Prompting for Authentication

  Overview MailArchiver keeps asking for authentication but never allows access to the interface. Environment GFI MailArchiver Microsoft IIS 7 Microsoft IIS 7.5 Root Cause Windows Authentication is disa...

• Arabic Text Mirrored in the MailArchiver Mobile User Interface on Android

  Overview All text appears mirrored in all web browsers on Android phones when using the GFI MailArchiver 2011 R2 Mobile User Interface with Arabic localization. Environment GFI MailArchiver Android Op...

• Archive Store Not Displaying in the Dashboard View

  Overview One or more archive stores is not being displayed in the MailArchiver console's Dashboard view. Environment MailArchiver 2011 Root Cause The MailArchiver configuration file was not updated wh...