Articles

Archiver Section

• Mailbox Folder Structure Retrieval doesn't seem to be working or is synchronizing very slowly

  Answer PROBLEM The Mailbox Folder Structure Retrieval does not seem to be working or is synchronizing very slowly.  Upon further investigation, you notice that the following files are growing large in...

• Reports in certain languages are showing garbled characters

  Answer PROBLEM Reports in certain languages are showing garbled characters. ENVIRONMENT GFI Archiver Non-English Operating Systems SOLUTION When upgrading to a newer version of GFI Archiver, installat...

• Importing Emails in GFI Archiver

  Overview This article answers the query 'Which email formats can be imported into GFI Archiver?' and shares general information for email extraction on server-side and the client-side.    Information ...

• IMAP Clients Supported by GFI Archiver

  Overview This article answers the query: Which IMAP (Internet Message Access Protocol) clients are supported by GFI Archiver? Information The following clients are supported:  Android email applicatio...

• Web Browsers Supported by GFI Archiver

  Overview This article lists the web browsers supported by GFI Archiver. Information GFI Archiver supports the following browsers: Microsoft Internet Explorer 8 or later. Mozilla Firefox. Google Chrome...

• Imported Emails Are Getting Archived for All Recipients Rather Than the Specified User

  Overview This article answers the query: Why are imported emails archived for all recipients rather than only the specified user? Information When importing emails from a PST-file (Personal Storage Fi...

• Users Do Not See Their Emails in Non-Exchange Environments of GFI Archiver

  Overview This article answers the query: Why users do not see their emails in GFI Archiver non-Exchange environments, like Office 365? DISCLAIMER: The personal contact information in this article is f...

• Deleted Emails Are Still Showing in GFI Archiver Database

  Overview This article explains why deleted emails are still shown in the database.   Information When a message is deleted through the GFI Archiver interface, the email is not immediately purged if th...

• Clock Icon Is Showing Next Date in Message View of GFI Archiver

  Overview This article explains why a clock icon is displayed next to the date in the message view of GFI Archiver.   Information Support for multiple time zones was introduced in GFI Mail Archiver 201...

• Calendar View Is Empty in GFI Archiver

  Overview This article answers the query: Why is the calendar view empty in GFI Archiver?   Root Cause The calendar view is not populated by items like meeting request emails which are archived via the...