Articles

Archiver Section

• Error: "A large number of emails have a date that does not match any of the date ranges covered by the databases configured." When Importing Emails

  Overview This article provides the steps to process emails for which the import process was paused due to a discrepancy in the date ranges configured in the GFI MailArchiver Import Configuration.   In...

• Error: "Access to path ..\ASPNET\UI\profiles\<username> is denied" When Loading GFI Archiver's Web Interface

  Overview This article provides the resolution to an issue where you are unable to log in to GFI Archiver's web interface, and the following error message is displayed: Server Error in '/Archiver' Appl...

• Error: "An error occurred while communicating with the GFI Archiver server." When the GFI Archiver Archive Assistant Cannot Connect to the WFC Service

  Overview This article provides the steps to enable the WFC Activation Component necessary for the Archive Assistant to communicate appropriately with the server.   Information When loading the GFI Arc...

• Error: "An unknown error occurred while processing the message" When Displaying a Message via the Outlook Connector

  Overview This article provides the solution to an issue you may encounter when displaying a message using the Outlook Connector.  Information When opening a message in the Outlook Connector, the follo...

• Error: 'An unknown error occurred, error code: 0x80040605' When Trying to Add a Mailbox to the Outlook Connector

  Overview This article describes the error and its resolution, which occurs when trying to add a mailbox via the Outlook Connector, and the following error is shown: An unknown error occurred, error co...

• Error: "ASPNET Server Error. Full page exception!" When Accessing the Web Interface

  Overview This article provides solutions to an issue you may encounter when accessing the web interface. Information When accessing the GFI Archiver web interface, you get this error message: Error: A...

• Error: "Failed to authenticate: AuthenticationFailed." When Loading the GFI Archiver Web Page

  Overview This article provides a list of things to check when you are loading the GFI Archiver web page, and the connection to Microsoft Active Directory fails.  Information When trying to load the GF...

• Error: 'cannot create index PK_ARC_NEW_OWNERS' when upgrading the schema of a Firebird archive store ( ONLY)

  AnswerIMPORTANT: This article is written as a Skynet type article for a reason. The cause behind the scenario is database corrupt and therefore not fully in our control / responsibility. We do have a ...

• Error: 'Cannot retrieve the folder structure' when the Outlook Connector synchronizes email headers

  Answer PROBLEMWhen the GFI Archiver Outlook Connector synchronizes header data of a mailbox the process fails with the error:   Cannot retrieve the folder structure The debug log logmartransport.csv r...

• Error: 'Cannot insert duplicate key row in object 'dbo.arc_users' with unique index 'IX_arc_users_hash_unique' when running MAUpdateUsers and the arc_users table contains 2 rows for the same user, but different domain names

  Versions / Builds Affected20131111, 20140616 StatusResolved Problem SummaryError: 'Cannot insert duplicate key row in object 'dbo.arc_users' with unique index 'IX_arc_users_hash_unique' when running M...