Articles

Archiver Section

• Error: 'Failed to Do Autodiscovery' when adding/editing an Office 365 entry under Mail Servers to Archive in a language other than English

  Answer PROBLEMConsider the following symptoms: Trying to add an EWS or Office 365 based journal entry under Configuration > Mail Servers to Archive fails with the message:   Failed during: Testing con...

• Error: 'Failed while testing connection, Data sources found disabled' when trying to enable the Mailbox Folder Structure Retrieval feature

  Answer PROBLEMWhen trying to enable the Mailbox Folder Structure Retrieval feature, the following error occurs: Failed while testing connection, Data sources found disabled Debug logging: ..\Core\Debu...

• Error: "Failed to resolve email address" When Trying to Add a Journal Mailbox via Mail Servers to Archive

  Overview The error Failed to resolve Email Address is shown when trying to add a journal mailbox via Mail Servers to Archive.   Environment GFI Archiver Exchange 2007 SP1 or later   Resolution When co...

• Error: 'Fatal error during installation' When Installing .Net 4 Framework on a 64-Bit Machine

  Overview .NET 4 Framework fails to install with the error Fatal error during installation. On reviewing the installer log, you see the following: MSI (s) (D8:24) [13:47:17:038]: Created Custom Action ...

• Error: 'GetDomainsList: The server is not operational' When Trying to Retrieve Active Directory Domains

  Overview This article describes the error and its resolution when MailArchiver fails to query Active Directory. The issue is observed in larger environments only. GFI Archiver services start and GFI A...

• Error: 'GetEventDetails. GFI.Common.Calendar.CalendarException: ParseFailed ---> System.NullReferenceException: Object reference not set to an instance of an object.' when indexing meeting requests

  Versions / Builds Affected20150218 StatusOpen TT / JIRAID2977 How to IdentifyMeeting requests fail to get indexed with GFI Archiver being installed on a Turkish OS / having a Turkish locale configured...

• Error: 'GFI MailArchiver Archive Store "2011 Jan - Dec" is inaccessible. HTTP Error 500 - Server Error' when Outlook Connector syncs due to empty tagValue rows in arc_tags table

  Versions / Builds AffectedAny StatusOpen Problem SummaryThe Outlook Connector shows the error message: GFI MailArchiver Archive Store 2011 Jan - Dec is inaccessible. HTTP Error 500 - Internal Server E...

• Error: 'HTTP 400 Bad Request' when Outlook Connector connects to the GFI MailArchiver server using Forms authentication

  Overview The Outlook Connector fails to connect showing the error HTTP 400 - Bad Request in combination with Forms authentication. Environment 20121204 or newer Resolution Note: This is not a generic ...

• Error: "HTTP 403 Forbidden" When Opening the GFI Archiver Web Page and the IP Address and Domain Restrictions Feature Is Enabled

  Overview When opening the GFI Archiver web page and the IP Address and Domain Restrictions feature is enabled, the following error is shown: HTTP 403 Forbidden Environment GFI Archiver All supported e...

• Error: "HTTP 403 Forbidden" When Opening the Web Page After Upgrading to GFI MailArchiver 2012 or Newer

  Overview After upgrading from GFI MailArchiver 2011 or older to GFI MailArchiver 2012 or newer, the following error is displayed when trying to open the web page of the new version: HTTP 403 Forbidden...