Articles

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• Emails Not Showing in the Outlook Connector If the Mailbox Contains More Than 100000 Emails

  Overview This article addresses an issue where, upon synchronizing a large mailbox with over 100,000 emails and using a large day span within the Outlook Connector, not all emails are shown in the Out...

• Not finding deleted users when using the Import Export Tool to export from GFI Archiver

  Versions / Builds Affected20141117 StatusResolved TT / JIRAID2851 How to IdentifyThe Import Export Tool (IET) fails to find/filter mailboxes/users within GFI Archiver which have been deleted from AD (...

• Not receiving emails sent by GFI Archiver

  Answer PROBLEM Not receiving email notifications from GFI Archiver Not receiving emails when selecting Restore Email through the GFI Archiver web interface Not receiving emails when selecting Restore ...

• Outlook Connector and the IMAP service not to synchronize new emails and new emails are not getting indexed if MaintenanceSettings.xml is corrupt

  Answer PROBLEMFrom a certain point in time (X) the following symptoms start to manifest: Outlook Connector do not show emails newer than X. It still synchronizes with the server without errors, but ea...

• Online Backup Products Compatibility with GFI Archiver

  Overview GFI Archiver includes added support for Microsoft Volume Shadow Copy Service (VSS), allowing administrators to use third-party backup products to take online backups of GFI Archiver configura...

• Outlook Connector does not install a 2nd time automatically via GPO if it was removed manually via the control panel ( ONLY)

  Answer PROBLEM Consider the following situation: You deploy the Outlook Connector via an Active Directory Group Policy Object (GPO) A local administrator uninstalls the Outlook Connector locally via t...

• Outlook crashes when Outlook Connector is installed aside of Microsoft Dynamics CRM Outlook Add-In

  Versions / Builds Affected20130704, 20130723, 20131111, 20140616. 20141117 StatusResolved Problem SummaryOutlook crashes when Outlook Connector is installed aside of Microsoft Dynamics CRM Outlook Add...

• Outlook hangs and is being unresponsive for certain time periods with Archive Assistant installed (running in auto-import mode)

  Versions / Builds AffectedAny StatusOpen TT / JIRAID2991 How to IdentifyWith the archive Archive Assistant being installed and auto-archiving in the background, Outlook becomes unresponsive from time ...

• Outside Office Hours report in environments without proxyAddresses (e.g. Office 365) is blank

  Versions / Builds Affected20140616 StatusResolved Problem SummaryOutside Office Hours report in environments without proxyAddresses (e.g. Office 365) is blank TT / JIRAID2521 How to IdentifyThe Outsid...

• Paging does not work in Archive Assistant Settings

  Versions / Builds Affected20131111 StatusResolved Problem SummaryPaging does not work in Archive Assistant Settings TT / JIRAID1842 How to IdentifyWhen having more Archive Assistant users that do not ...