Articles

Archiver Section

• The Archive Assistant / Outlook Addon cannot be installed on a terminal server / Citrix server ( ONLY)

  AnswerIMPORTANT: Installing the Archive Assistant on a terminal server / Citrix server is currently not supported from the Archive Assistant installer. PROBLEMThe Archive Assistant cannot be installed...

• The evaluation / grace perdiod nagscreen is shown to users when it should not be ( ONLY)

  Answer PROBLEMAfter changing the license key (e.g. after upgrading from an evaluation to a full license key or after buying a new license to cover more users), some users see the evaluation or grace p...

• The GFI Archive Assistant does not auto-import items older than 12 months if Microsoft Outlook 2013's Cached Exchange Mode is used

  Answer PROBLEMThe GFI Archive Assistant does not auto-import items older than 12 months although the import settings for the GFI Archive Assistant are not configured in a way that would limit the impo...

• The GFI Archiver interface does not load when installed on the same machine as Microsoft SharePoint

  Answer PROBLEM The GFI Archiver interface does not load when installed on the same machine as SharePoint ENVIRONMENT GFI Archiver Microsoft SharePoint SOLUTION Different solutions are provided for eac...

• The GFI Archiver Outlook Connector and GFI Archiver Archive Assistant stop working after upgrading to Microsoft Outlook 2013

  Answer PROBLEMAfter upgrading to Microsoft Outlook 2013 from an older version of Microsoft Outlook, the GFI Archiver Outlook Connector and Archive Assistant no longer function. ENVIRONMENT GFI MailArc...

• The GFI Archiver Outlook Connector add-in is not loaded by Outlook and the toolbar is not visible

  Answer PROBLEM Microsoft Outlook does not load the GFI Archiver Outlook Connector add-in. This results in the toolbar not being visible within Microsoft Outlook and emails not being synchronized. ENVI...

• The GFI Archiver search page does not appear in the Search folder in Microsoft Outlook 2007 or newer

  Answer PROBLEMAfter installing the GFI Archiver Outlook Connector, the GFI Archiver search page does not appear when the user clicks the ‘Search' subfolder within Microsoft Outlook 2007 or newer under...

• The GFI Archiver server runs out of disk space when running movebix / copybix ( ONLY)

  Answer PROBLEMThe GFI Archiver server runs out of disk space when running movebix / copybix. ENVIRONMENT  GFI Archiver All supported environments SOLUTION Clear disk space on the server by removing te...

• The GFI Archiver SQL server uses a high amount of resources and is not recovering after peak hours ( ONLY)

  Answer PROBLEMConsider the following situation: All employees get in the office in the morning hours and boot up their computers around the same time The Outlook Connector of all computers start to sy...

• The GFI Archiver version check fails ( ONLY)

  Answer PROBLEM The Event Viewer within the Home tab of the web interface shows the error:    GFI Archiver failed to check for updates. Please check your settings. The wizard Configuration > General Se...