Archiver Section
AnswerIMPORTANT: Installing the Archive Assistant on a terminal server / Citrix server is currently not supported from the Archive Assistant installer. PROBLEMThe Archive Assistant cannot be installed...
Answer PROBLEMAfter changing the license key (e.g. after upgrading from an evaluation to a full license key or after buying a new license to cover more users), some users see the evaluation or grace p...
Answer PROBLEMThe GFI Archive Assistant does not auto-import items older than 12 months although the import settings for the GFI Archive Assistant are not configured in a way that would limit the impo...
Answer PROBLEM The GFI Archiver interface does not load when installed on the same machine as SharePoint ENVIRONMENT GFI Archiver Microsoft SharePoint SOLUTION Different solutions are provided for eac...
Answer PROBLEMAfter upgrading to Microsoft Outlook 2013 from an older version of Microsoft Outlook, the GFI Archiver Outlook Connector and Archive Assistant no longer function. ENVIRONMENT GFI MailArc...
Answer PROBLEM Microsoft Outlook does not load the GFI Archiver Outlook Connector add-in. This results in the toolbar not being visible within Microsoft Outlook and emails not being synchronized. ENVI...
Answer PROBLEMAfter installing the GFI Archiver Outlook Connector, the GFI Archiver search page does not appear when the user clicks the ‘Search' subfolder within Microsoft Outlook 2007 or newer under...
Answer PROBLEMThe GFI Archiver server runs out of disk space when running movebix / copybix. ENVIRONMENT GFI Archiver All supported environments SOLUTION Clear disk space on the server by removing te...
Answer PROBLEMConsider the following situation: All employees get in the office in the morning hours and boot up their computers around the same time The Outlook Connector of all computers start to sy...
Answer PROBLEM The Event Viewer within the Home tab of the web interface shows the error: GFI Archiver failed to check for updates. Please check your settings. The wizard Configuration > General Se...