Articles

Archiver Section

• The GFI Archiver version check fails due to a missing section in MArcSettings.xml ( ONLY)

  Answer PROBLEMSaving changes to Configuration > General Settings > Version Check Settings fails and the error 'Could not connect with settings provided' is displayed. The debug log DashboardCore.log r...

• The GFI Archiver Web UI does not function correctly with Internet Explorer 10 or newer

  Answer PROBLEM The GFI Archiver Web UI appears broken and does not work when opened with Internet Explorer 10 or newer. Some sections do not size correctly and most links and buttons do not respond to...

• The GFI MailArchiver Archive Assistant skips read confirmation emails which have a message class other than IPM.Note

  Versions / Builds Affected20131111 StatusResolved Problem SummaryThe GFI MailArchiver Archive Assistant skips read confirmation emails which have a message class other than IPM.Note TT / JIRAID2266 Ho...

• The GFI MailArchiver Import Export Tool corrupts headers when extracting emails from a Unix-based source (having LF as newline character)

  Versions / Builds AffectedAny 2012 or newer StatusOpen Problem SummaryWhen extracting emails (e.g. from a PST file) the IET does corrupt emails when they contain a Unix like line break character (LF)....

• The GFI MailArchiver Import Export Tool skips read confirmation emails which have a message class other than IPM.Note

  Versions / Builds Affected20131111 StatusResolved Problem SummaryIET skips read confirmation emails which have a message class other than IPM.Note TT / JIRAID1834 How to IdentifyA customer would repor...

• The GFI MailArchiver installer is looping through the ASP.NET requirement installation

  Versions / Builds AffectedMARC 2012 until 2013 SR1 20130723 StatusResolved Problem SummaryThe MARC installer finds ASP.NET missing repeatedly event after triggering it to be installed. One cannot cont...

• The IMAP Access section within the Client Access tab is grayed out

  Answer PROBLEMThe IMAP Server option under Configuration > Client Access is grayed out. ENVIRONMENT GFI Archiver All supported environments SOLUTIONEnable the feature via via Configuration > IMAP Serv...

• The Import Export Tool's 'Overall Progress' jumps to 100% and 'Finish' button is shown while still exporting

  Versions / Builds Affected20131111 StatusResolved Problem SummaryThe Import Export Tool's 'Overall Progress' jumps to 100% and 'Finish' button is shown while still exporting TT / JIRAID1906 How to Ide...

• The Import Export Tool Does Not List Folders Which Hold a High Amount of Items

  Overview This article describes the issue and its resolution, when the Import Export Tool does not list folders that hold a high amount of items in the Mailbox and Folder Selection screen. Only folder...

• The import process does not proceed and appears to hang

  Answer PROBLEM The import process does not proceed and appears to hang with the Import Export Tool showing one of the following messages: The GFI Archiver Import Service is not running The number of f...