Articles

Archiver Section

• Certain Attachments Can Cause a Memory Leak in the Search Service When Indexed Resulting in a Crash

  Overview When the Search service processes a specific problematic attachment of an email, it can result in a memory leak and in turn, the marc.search.exe process (Search service) crashes. These are th...

• Core service is crashing due to a corrupt UMPolling database - MARCEMQUEUE.FDB ( ONLY)

  Answer PROBLEM The GFI Archiver Core services is constantly crashing. The UMPolling module fails based on a corrupt internal Firebird database: ..\Core\UMPolling\queue\MARCEMQUEUE.FDB The following de...

• Database Operations Fail Due to Microsoft SQL Collation Mode Inconsistencies

  Overview Database operations (like attaching a database or upgrading its schema) fail due to collation mode conflicts. The store's debug logs show errors similar to: Cannot resolve collation conflict ...

• Databases Are Not Listed in the GFI Archiver Archive Store Wizard When Trying to Attach an Archive Store (Only)

  Overview When running the GFI Archiver Archive Store Wizard to attach a Microsoft SQL Server-based Archive Store, the database list (after logging in to the instance) is empty or the desired database ...

• Changing the Dates Format on GFI Archiver Web Page from US Format (MM/DD/YYYY) to UK Format (DD/MM/YYYY)

  Overview As the date format is controlled by the browser, to change the format, you need to modify your browser settings. In the following example, it is assumed that the English/United States locale ...

• Deleting an Email Found in a Folder with Multiple Container Keys Using the Outlook Connector Does Not Work

  Overview Deleting an email found in a folder with multiple container keys using the Outlook Connector does not work. The easiest way to describe this issue is by looking at how it can be reproduced: U...

• Delete, Rename, Store and Expunge Commands Are Not Working for Old Emails When Accessing the Archive via IMAP4 After Upgrading to GFI MailArchiver 2014 or Newer

  Overview When accessing GFI MailArchiver 2014 or newer using IMAP the DELETE, RENAME, STORE and EXPUNGE commands are not working for old emails after upgrading from an earlier version. For example: GF...

• Deleting an Email via the Outlook Connector Fails Due to a Mismatch of the containerKey (Uppercase/Lowercase)

  Overview Deleting an email via the Outlook Connector (OC) fails (soft-delete and hard-delete) due to a mismatch of the containerKey. The returned list might show duplicates of the affected folder, for...

• Distribution List Emails Are Not Archived When the 'Send as' Feature Is Used

  Overview When sending an email using 'Send as' or 'Send on Behalf' of a distribution group, emails do not get copied in the journal mailbox and are not getting archived. Environment GFI Archiver Micro...

• Distribution List Emails Are Not Being Archived

  Overview Emails within a distribution list are not being archived for any of its users. This article explains why this issue occurs and how you can troubleshoot it.  Environment GFI Archiver All suppo...